Refund Policy

Digital report purchases

Because GroundVerity reports are digital products that can be accessed and used immediately after delivery, completed purchases are generally final once the report has been delivered.

Refund review

Please contact GroundVerity if you were charged more than once, payment completed but the report was not delivered, the delivered file is corrupted and cannot be replaced with a working copy, or the delivered product is materially different from the product described at purchase.

How to request help

Email marka@groundverity.com with the purchaser name, checkout email, approximate purchase date, and a short description of the issue. GroundVerity may first attempt to correct a delivery or file problem before issuing a refund.

Public-record changes

A record changing after publication, a county source later updating information, or a buyer independently reaching a different investment conclusion does not by itself make a report defective. Reports are research and screening products based on public sources and should be independently verified.

Applicable law

This policy does not limit any refund, cancellation, or consumer-protection rights that cannot legally be waived.